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Frequently Asked Questions About The Bacon.

Read our answers to frequently asked questions below. FAQs related to The Bacon, that is. When it comes to stuff like “What is the meaning of life?” and “Why don’t bear and dear sound alike?”, well, you’re on your own.

FAQs: The Bacon Itself

What is The Bacon?

The Bacon is an online platform that connects people who need services with the people who can provide them. People who need services are Clients. People who provide services are Doers.

Does it cost anything to use The Bacon?

Clients and Doers can always sign up to use The Bacon and Post a To Do completely for free. Doers are required to do a quick $10 background check (one time only!), and pay a small fee of 8% of every completed transaction; at The Bacon, we only make money if you do.

FAQs: Clients

To Dos

What is a To Do?

A To Do is anything you need to have done! It can range from everyday demands like cleaning and handiwork, to more niche requests such as piano lessons, logo design, kids’ birthday party planning, meal prep, personal training, and many more - the list goes on and on. The Bacon truly is a platform for every service you can imagine.

Is there a fee to post a To Do?

No, it’s completely free to post a To Do on The Bacon.

What is a Doer?

A Doer is an individual who provides a service. Doers are not employees of The Bacon. Instead, Doers are individuals who run their own service businesses and offer those services by showcasing their business on The Bacon. All Doers on The Bacon are background-checked.

How do I post a To Do?

Simply click “Post a To Do” and tell us what you need done. You’ll give our Doers a short description of what you need completed -- you can be as detailed as you want and even add photos if you’d like -- and then just sit back and let our Doers come to you. Doers who are interested will reach out to you with a quote so you can pick the right fit for you.

How do I hire a Doer?

Doers will respond to your To Do Post with a quote. You simply decide which Doer you’d like to complete the To Do and accept the quote by entering your payment information -- your card will not be charged until the To Do is complete.

How do I know if I can trust a business?

You know you can trust our reviews because they can only be left by clients who have worked with that Doer on The Bacon; you can chat with Doers before you hire them; you can relax knowing all Doers have been background-checked; and we help you stop your payment if things go wrong. But, there are no guarantees in life, and hiring a service provider is no exception. The Bacon is a platform built to connect people, and as such, doesn't vet or vouch for the service businesses listed on The Bacon because we’re all about breaking-down barriers, not erecting them. Just like in any marketplace, a business with lots of awesome reviews is probably going to do a pretty great job. A business with bad reviews is more of a risk. A new shop with no reviews yet is just waiting for the chance to prove how great they are. On The Bacon and in life, use caution and good judgment.

What if I need to cancel or reschedule a To Do?

If you need to reschedule or cancel before the To Do has been done, find the To Do in your My To Dos tab and click the “Cancel To Do” button. Your payment to the Doer will be cancelled as well. If you click “Reschedule”, you'll be directed to your Messages with the Doer so you can work out a new date and time. When you click “Reschedule”, your payment will also be cancelled. Send a message to your Doer letting them know that you need to reschedule the job. The Doer will send you a quote reflecting the changes you agreed to in your messages. Accept the new quote, enter your payment info and you are rebooked!

What if I’m unhappy with my service?

Go to My To Dos, open the To Do in question, and click “Stop Payment” within 24 hours after the date and time when the To Do was supposed to conclude. (You'll find this date and time on your quote.) Be sure you do this within the 24-hour window, or the Doer will be paid as originally scheduled.

Once you've clicked “Stop Payment”, we give the Doer 7 days to make it right and correct any mistakes that may have been made. If you and the Doer come to an agreement and you're satisfied with the service, click ‘release payment’ and the amount you originally agreed to will be paid out. . You don't need to do anything else. Make sure you click ‘release payment’ within that 7 day window though, because if you don’t do anything, the money will be refunded to you automatically at the end and your Doer will be out of luck.

If you want your money back at any point during those 7 days, go to the To Do in question and you'll see that the button that used to read "Stop Payment" now reads "Get Refund." Just click “Get Refund”, leave a review, and you're done. The money will be back on your card within 48 hours, minus $0.30 that we are unable to return due to bank fees.

Payments and Refunds

What about sales tax?

It is each service business' (Doer’s) responsibility to include sales tax on their quotes. If you notice that sales tax has not been applied to a sale, please notify the Doer so he or she can correct the mistake.

Can I get a refund after I’ve paid?

Sorry, not through The Bacon. We give you 24 hours after the To Do is scheduled to conclude to stop payment if you're unhappy with your service, but after that, it's out of our hands. If you'd like a refund after your payment has begun to process, you'll have to contact the Doer and work it out together.

Reviews

How do I know I can trust reviews on The Bacon?

On The Bacon, reviews can only be left by real clients who have hired a service business on The Bacon and had a To Do completed through The Bacon. That means the reviews you see represent the actual experiences with Doers. No faking it here!

Can I leave a review before the To Do is done?

No. You can only leave a review for a Doer once the To Do is complete.

Can I revise a review?

Nope, sorry. Once you submit a review, you can’t redo it.

Securing Information

How do I know my information is safe?

The Bacon uses industry-standard encryption and safety measures to keep you safe. We don't store your credit card or banking information. We use Stripe, a third-party payment processor that makes it their mission to be PCI-compliant and employs top security measures to keep your information safe. We're always working hard to keep your safety and privacy a top priority. Check out our Terms Of Service and Privacy Policies for more information.

Can Doers see my credit card information?

No. Your credit card information is only accessible to Stripe (our payment processor) and to The Bacon when necessary. Doers will never have access to your payment information.

Feedback

What if I find something offensive or inappropriate?

Please let us know immediately. Email hello@thebacon.com and make sure to describe the offensive content and where you found it so we can take appropriate action.

FAQs: Doers

General Doer Information

Who are Doers?

Doers are individuals with time and talent who use The Bacon as a platform to get into the market, connect with their audiences, and provide services. Doers are not employees of The Bacon. We strongly believe in providing a barrier-free and non-restrictive platform that enables individuals to start and/or showcase their own service business.

Can I be a Doer?

Yes. Simply sign up with your name and email address. Then, we’ll guide you through a few easy steps to set up your Doer profile.

How much does it cost to be a Doer?

It’s free to sign up as a Doer and showcase your services on The Bacon! The only upfront cost you’ll have is $10 for a background check. The Bacon doesn’t make any profit from that background check - it is only to provide our clients with peace of mind. At The Bacon, we only make money when you do. And even then, we take only the tiniest amount necessary to keep our platform running. We mean it. We don’t charge you for leads or to create an account. The Bacon only takes a flat 8% of completed transactions. Credit card fees are 3% of that; the rest keeps our lights on so we can keep bringing you The Bacon.

Do clients have to pay me through The Bacon?
Services listed and filled on The Bacon should be paid through The Bacon. Payments for such services done outside of the site are a violation of our terms. Getting paid outside The Bacon is also bad for your business. Your clients can only leave you a review if they’ve paid you through our site - that’s how we ensure all our reviews are legitimate. The more great reviews you get, the more people will want to hire you. Plus, clients like hiring via The Bacon because it’s so easy!
How does The Bacon get me in front of clients?

At The Bacon, we know how important it is for you to be seen by potential new clients, so we randomly select Doers to feature on the homepage of our site as well as on clients’ dashboards. Additionally, we enable clients to browse all service providers through Discover Doers - a dedicated section of our platform showcasing all Doers that is searchable and filterable, making it even easier for clients to find your service business.

Setting Up Your Doer Profile

How do I become a Doer?

Sign up to become a Doer by completing your Doer profile. First, you’ll take a quick $10 background check. Then, you’ll add a profile photo, keywords about your services, and tell us the area in which you’re offering those services. You can even add photos and special badges to share more about your services with potential clients.

If I’m a Doer, do I have to register myself with the state?

The Bacon is a tool to help you find new customers and grow your business. At no time, in any way, are we involved with or responsible for the legal aspects of your business and we aren't giving out any kind of legal advice. You should always check your federal, state and local laws to make sure you aren't violating any rules or laws that could land you or your business in trouble.

What if I don’t have an EIN?

If you’re a Sole Proprietor or if you’re just starting your service business, you might not have an Employer Identification Number (EIN). In that case, enter your social security number.

Can I use The Bacon as a client and a Doer?

Yes! You have a separate client and Doer profile on The Bacon, and both options are available from one account. Just flip the toggle at the bottom-left of your screen to check out the options on the other side.

What if someone took my business name?

Every business name must be unique on The Bacon. To make sure you're not accidentally stealing anyone's business name, check with your Secretary of State before you name your company. If you suspect that someone is using your business name, refer to your Secretary of State to find out what your next steps should be.

Are Doers employees of The Bacon?

No.

How do I report my earnings on my taxes?

Stripe - our payment processor - will issue you a 1099 Tax Form at the end of each year detailing how much you made with The Bacon. If you have any questions or don’t receive your 1099 Tax Form, reach out to us at hello@thebacon.com.

Quotes

How do I provide a quote?

Click the button that says, “Build Quote.” Fill it in and make sure to include applicable sales tax. Click Submit and you'll see it in your messages with the client. Remember, the client must formally accept the quote by clicking Accept Quote in their Message window before you can move forward with completing the To Do.

How do I adjust a quote?

Go to My To Dos and open the To Do you need to adjust. You'll see a button that says “Adjust Quote.” Please keep in mind that your client must approve every quote and adjustment you make or the changes that were made won’t be reflected in your earnings. The newest accepted quote is the one that you’ll both be working from, so make sure the client accepts the changes before you begin working on the To Do.

Do I have to figure in sales tax?

You are responsible for collecting applicable taxes for the services you provide. Make sure that you include sales tax in your final price according to the rules and regulations of your state.

To Dos

What are To Dos?

To Dos are requests from clients for services needed. Clients can post anything as a To Do, from tutors to handiwork, to party planning, the possibilities are endless.

Where can I see available To Dos?

The Bacon will notify you of any To Dos that match your keywords for services via email. On your dashboard, we’ll also display a few To Dos we think you may be interested in based on your keywords. To see all To Dos posted on The Bacon, go to our Explore To Dos page. On Explore To Dos, you can do just that! Simply search and filter To Dos to find new opportunities for your service business.

When do I begin work on the To Do?

Only start work on a To Do once your quote has been accepted by the client.

Payments and Refunds

How do I give a refund?

All refunds have to be handled outside of The Bacon. Once your client’s payment has begun processing, it’s out of our hands. You’ll need to work directly with the client and your financial institution to find a solution.

Can I run specials?

Yes! You can advertise specials on your Doer profile and build your quotes accordingly.

How do I know the client will actually pay me for the work?

Clients hire you by entering their credit card information to officially book the To Do. We hold the amount of the quote on their card and release it to you when the To Do is done. If there's a potential problem with their payment, we give you a heads-up so you can decide how to move forward before starting the To Do.

Why is there an exclamation point next to one of my payments?

That means that your client has chosen to withhold or cancel their payment. If your client withholds payment, we give you 7 days to work it out so you can get a great review. If all goes well, you'll get paid as originally planned at the end of those 7 days.

At any time during that 7 day period, your client can choose to cancel their payment altogether.

When you see that exclamation point, reach out to the client ASAP to find out what went wrong. Usually it's a simple misunderstanding or error that can easily be corrected.

I completed the To Do as promised and the client cancelled payment anyway. What do I do?

Most people are wonderful humans with integrity. Some people are just, well, not. This would be the case if a client has cancelled payment for a service you were hired for and completed as quoted. It would also be the case that you should report the client to the local authorities for theft of service.

Don’t see the info you need? Email hello@thebacon.com with your questions and we’ll get back to you ASAP!
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